| Q: | if I buy 3 will u combine shipping | Nov-05-15 |
| A: | Thanks for your email and it's our pleasure to serve on you. Yes, we can try to help you combine, dear friend. Should you have any queries, please feel free to contact us. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy |
| Q: | Subject : Need to refund my money. Hi 2ndheaven2013, I ordered your product to dropship. Today, Igot this message from our customer. I am very dissatisfied, I ordered this over a month ago for my three yr old son. I have literally been waiting on this product to potty train him. It arrived today packaged in a flemsy plastic bag. I open to find it broken into about 100 pieces... I do not have time to wait for a replacement.I insist that you refund me for the total amout. That is if you wish for continuous good reviews. If it had been shipped in a box I believe it would have been fine ..PLEASE GET BACK TO ME AS SOON AS POSSIBLE. Also I do have pictures of it still in the plastic where you can clearly see it is broken and unusable, unopened. So please refund my money thank you. | Nov-01-15 |
| A: | Dear friend, we have notoced that you have ordered three items, and all three items are brokend? Thank you for sharing with us the challenges that you are facing. Please kindly take a picture of the broken item and email it to us. We would like to investigate into this matter so as to improve our service. Please add your eBay ID and item number so that we could identify your order. Upon viewing the pictures, we will offer a solution to you. We sincerely look forward to hear from you soon and sorry for any inconvenience caused. Should you have any further queries, kindly feel free to write to us again. Yours faithfully, Daisy |
| Q: | I don't want a refund, it was a gift for my son and now its broken. I would like to receive a new one, not broken. You should pack the thing better next time. On 31.10.15 11:38, 2ndheaven2013 wrote: Re: 2011dd2011 has sent a question about item #171835637354, ending on Nov-20-15 19:53:01 PST - New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a half refund? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Rating… | Nov-01-15 |
| A: | Thanks for your reply. Since the delivery needs about 20-30 business days, would you like to accept a refund instead? But if you insist on a replacement and willing to wait, we could arrange for you. Please advise your solution. We sincerely look forwards to hearing from you soon and sorry for any inconvenience caused. Yours faithfully, Daisy |
| Q: | It arrived today but it's broken. I'm sending you photos | Oct-31-15 |
| A: | Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a half refund? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings for this transaction after receiving right replacement. Please don't leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Should you have any queries, please feel free to contact us. Once again, we sincerely apologize for any inconvenience caused. Yours faithfully, Pearl |
| Q: | Ok please go ahead and refound! El 29/10/15 12:38 AM, 2ndheaven2013 escribió: Re: stenuez envió una pregunta sobre el artículo N.° 171835637354, que finaliza el 20-nov-15 19:53:01 PST: New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thanks for your email and it's our pleasure to serve on you. Dear friend, it's ok, you reorder from us more if you like. But for this broken item, we will issue you the full refund, is this ok? Should you have any queries, please feel free to contact … | Oct-30-15 |
| A: | Thanks for your email. Please note we have issued the full refund for the broken one to you via Paypal, please check your Paypal account. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings for this transaction. Please don't leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Thanks so much. Should you receive a survey in "My Messages" on eBay with "How do you rate your experience with this seller", it would be much appreciated if you rate us a 10 if you feel it is deserved. Thank you so much in advance. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy |
| Q: | I will buy 4 more from you. What about if I pay for 3 and you send me 4? Will that work from you? And also can you make me any discount for shipping? El 28/10/15 12:39 AM, 2ndheaven2013 escribió: Re: stenuez envió una pregunta sobre el artículo N.° 171835637354, que finaliza el 20-nov-15 19:53:01 PST: New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a refund for the broken one? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the… | Oct-28-15 |
| A: | Thanks for your email and it's our pleasure to serve on you. Dear friend, it's ok, you reorder from us more if you like. But for this broken item, we will issue you the full refund, is this ok? Should you have any queries, please feel free to contact us. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy |
| Q: | Hi, here you have the pictures My eBay ID is stevfer20cr Ítem number is 171835637354 El 27/10/15 2:38 AM, 2ndheaven2013 escribió: Re: stenuez envió una pregunta sobre el artículo N.° 171835637354, que finaliza el 20-nov-15 19:53:01 PST: New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thank you for sharing with us the challenges that you are facing. Please kindly take a picture of the broken item and email it to us. We would like to investigate into this matter so as to improve our service. Please add your eBay ID and item number so that we could… | Oct-27-15 |
| A: | Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a refund for the broken one? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings for this transaction after receiving right replacement. Please don't leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Should you have any queries, please feel free to contact us. Once again, we sincerely apologize for any inconvenience caused. Yours faithfully, Daisy |
| Q: | Hi I just got this ítems but one is broken! | Oct-27-15 |
| A: | Thank you for sharing with us the challenges that you are facing. Please kindly take a picture of the broken item and email it to us. We would like to investigate into this matter so as to improve our service. Please add your eBay ID and item number so that we could identify your order. Upon viewing the pictures, we will offer a solution to you. We sincerely look forward to hear from you soon and sorry for any inconvenience caused. Should you have any further queries, kindly feel free to write to us again. Yours faithfully, Daisy |
| Q: | Why I havent received the whole package ? | Oct-27-15 |
| A: | Thanks for sharing challenges with us and we are really sorry to understand that item still hasn't arrived. So we got a conclusion that item must be lost on the way. In order to resolve the challenges you are facing, would you like to offer us a chance again and accept a replacement? It would be much appreciated if you don't leave us any negative/neutral feedback since we have tried the best to assist you to resolve the challenges and neither of us wish such things happen. We sincerely look forwards to hearing from you soon and sorry for any inconvenience caused. Yours faithfully, Daisy |
| Q: | How long after purchase will this ship out?? | Oct-23-15 |
| A: | "Thanks for your email and it's our pleasure to serve on you.We send the goods by regular mail without tracking number. The delivery time will need about 10-25 business days.Is it ok for you? Please believe us, we will be responsible for your business. If you have any challenges, please communicate with us. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy " |
| Q: | Hola me faltan 2 potty urinal verdes | Oct-23-15 |
| A: | "Thanks for your email and it's our pleasure to serve on you. We have sent you items out with three seperate packages So the other one must be still on the way to you. So would you please wait for more days? We kindly remind that if we didn't reply to you timely on the weekend, hope you understand, we will resolve it when back work. Please not do bad feedback for us. Should you have any queries, please feel free to contact us. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Bella" |
| Q: | This is taking away too long then I expected! I got a defected item I would had thought you would had sent me a new one by now... I'll accept the refund then. On 10/19/15, 2:37 AM, 2ndheaven2013 wrote: Re: babylee1284 has sent a question about item #171835637354, ending on Oct-21-15 20:53:01 PDT - New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thanks for your reply. Since the delivery needs about 20-30 business days, would you like to accept a refund instead? But if you insist on a replacement and willing to wait, we could arrange for you. Please advise your solution. We sincerely look forwards to hearing from … | Oct-21-15 |
| A: | Thanks for your email. Please note we have issued the full refund to you via Paypal, please check your Paypal account. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings for this transaction. Please don't leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Thanks so much. Should you receive a survey in "My Messages" on eBay with "How do you rate your experience with this seller", it would be much appreciated if you rate us a 10 if you feel it is deserved. Thank you so much in advance. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy |
| Q: | Hi sorry for the late reply I just gave birth to my second child.. I would prefer another one sent out to me instead of a refund would that be possible? I still haven't had a chance to send out the damage one On 10/9/15, 3:40 AM, 2ndheaven2013 wrote: Re: babylee1284 has sent a question about item #171835637354, ending on Oct-21-15 20:53:01 PDT - New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a refund? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings f… | Oct-18-15 |
| A: | Thanks for your reply. Since the delivery needs about 20-30 business days, would you like to accept a refund instead? But if you insist on a replacement and willing to wait, we could arrange for you. Please advise your solution. We sincerely look forwards to hearing from you soon and sorry for any inconvenience caused. Yours faithfully, Daisy |
| Q: | Hola cuando voy a recibir el artículo | Oct-12-15 |
| A: | "Thanks for your email. We have confirmed your item has been sent out via regular mail(without tracking number) within 48 hours after payment received, since the delivery time is about 10-25 business days, please kindly wait for the arrival of it. If you still haven't received it by 20 October, please keep us informed and we will take further actions of your item. Thanks for your patience. Should you receive a survey in 'My Messages' on eBay with 'How do you rate your experience with this seller', it would be much appreciated if you rate us a 10 if you feel it is deserved. Thank you so much in advance. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy " |
| Q: | Hola cuando voy a recibir el artículo | Oct-12-15 |
| A: | "Thanks for your email. We have confirmed your item has been sent out via regular mail(without tracking number) within 48 hours after payment received, since the delivery time is about 10-25 business days, please kindly wait for the arrival of it. If you still haven't received it by 20 October, please keep us informed and we will take further actions of your item. Thanks for your patience. Should you receive a survey in 'My Messages' on eBay with 'How do you rate your experience with this seller', it would be much appreciated if you rate us a 10 if you feel it is deserved. Thank you so much in advance. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Daisy " |
| Q: | Hi I had sent u pictures when I contacted u the first time but I'll send them again and thank you. I really want a replacement one I could wait to receive it for my toddler and then it arrived broken :( please let me know what can we do to replace it. Thank you On 10/3/15, 6:39 AM, 2ndheaven2013 wrote: Re: babylee1284 has sent a question about item #171835637354, ending on Oct-21-15 20:53:01 PDT - New Baby Boys Kids Children Potty Urinal Toilet Training Bathroom Pee Trainer Thank you for sharing with us the challenges that you are facing. Please kindly take a picture of the unsatisfied item and email it to us. We would like to investigate into this matter so as to improve our service. Saturday and Monday are our HOLIDAY. We are not in the business.… | Oct-09-15 |
| A: | Thank you for sending picture. In order to resolve the challenges you are facing, would you like to accept a refund? Once we receive your reply, further action will be taken to you. And it would be much appreciated if you could leave us the 5-Star Detailed Seller Ratings for this transaction after receiving right replacement. Please don't leave us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback. Should you have any queries, please feel free to contact us. Once again, we sincerely apologize for any inconvenience caused. Yours faithfully, Daisy |
| Q: | hi, how many i must buy to have a tracking number? grettings. | Oct-08-15 |
| A: | Thanks for interest on our products. Below is the answer of your questions: As the strict policy of shipping company,the order would be shipped out with registered mail free if the total amount is over USD$40.00. We sincerely hope the information will assist you. Should you have any queries, please feel free to contact us. Yours faithfully, Daisy |
| Q: | I ordered the wrong color can I get the green one instead thanks and have a good day | Oct-05-15 |
| A: | Thanks for your email. Since your item has been packed and sent to our post office, we failed to update the color for you.But we could not gurantee the color we sent,maybe is what you need.If not,please contact us once you receive. Thanks for your kind understanding. If you want to know the status of your item or any challenge you meet, you could contact us via ebay message,but please choose the reason"other",please don't choose "item not received" or "item not as described". Trust us,we will try our best to satisfy you Should you receive a survey in 'My Messages' on eBay with 'How do you rate your experience with this seller', it would be much appreciated if you rate us a 10 if you feel it is deserved. Thank you so much in advance. Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business. Yours faithfully, Pearl |
| Q: | hi, i want buy 10 or more, but i need it fast, you send by DHL express? how much is the cost for 10, or you can calculate the best option for me? (you say me the better option, buy 9- 11 -12 - 20, how much ) grettings. | Oct-05-15 |
| A: | Thanks for interest on our products. Below is the answer of your questions: We can not offer it We sincerely hope the information will assist you and wish we could have the opportunity to share our products with you one day. Should you have any queries, please feel free to contact us. Yours faithfully, Pearl |
| Q: | Hi I'm sorry to contact u now about my purchase I received the package yesterday but I didn't open it until now and the bottom of the urinal is broken :( what can I do to get an exchange for one that's not broken? | Oct-03-15 |
| A: | Thank you for sharing with us the challenges that you are facing. Please kindly take a picture of the unsatisfied item and email it to us. We would like to investigate into this matter so as to improve our service. Saturday and Monday are our HOLIDAY. We are not in the business. Hope you can contact us and wait the reply in the business days (Tuesday). And we love to serve you. Upon viewing the pictures, we will offer a solution to you. We sincerely look forward to hear from you soon and sorry for any inconvenience caused. Should you have any further queries, kindly feel free to write to us again. Yours faithfully, Jasmine |
